Click Here - Customer Friction Assessment(PDF)
The ThroughputOS Customer Friction Assessment is a simple framework designed to help service businesses identify bottlenecks, confusion, and unnecessary complexity through direct customer feedback.
Instead of measuring satisfaction, it focuses on finding friction. Using three simple questions and AI-powered analysis, business owners can uncover recurring issues, identify their current constraint, and implement targeted improvements that increase flow, reduce friction, and improve customer experience.
Simple systems. Better results.
Click Here - Summer Changes the System (PDF)
A guide to help provide daily responsibilities, chores, tasks, activates, and rules for kids.
Click Here - Job Flow Tracker (excel)
This spreadsheet was built to solve a common service business constraint: approved work falling through the cracks.
Instead of relying on memory, it creates visibility from the first customer inquiry through bidding, acceptance, scheduling, completion, and post-job review. The goal is simple: ensure every job stays visible until it is finished.
The real value comes after the work is done. By tracking estimated vs. actual results and recording lessons learned on each job, owners build a database of experience that can be reviewed by AI to identify estimating mistakes, profitable job types, recurring issues, and opportunities for improvement.
In short, this is not just a job tracker. It is a system for improving flow, increasing visibility, and learning from every completed job.